Return & Refund Policy

Return & Refund Policy

Your well-being and confidence in our products come first.

We are committed to delivering premium wellness technology designed to support your daily comfort, care, and confidence. Your trust matters to us.

If you are not completely satisfied with your purchase, you have 30 days from the date of delivery to request a return or exchange.

Return Eligibility

To qualify for a return, please make sure:

  • The item is unused and in its original condition
  • All tags, labels, and packaging are intact
  • You have proof of purchase, such as an order confirmation or receipt

Returns sent without prior authorization may not be accepted.

Once your return request is approved, we will provide:

  • A prepaid return label
  • Clear return instructions
  • A smooth and secure return process

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

We will either:

  • Send a replacement, or
  • Issue a full refund at no additional cost

Non-Returnable Items

For hygiene, safety, and customization reasons, the following items cannot be returned or exchanged:

  • Opened or used wellness or skincare devices
  • Products showing wear, alteration, or misuse
  • Personalized or custom-made items
  • Clearance or final-sale products
  • Perishable or consumable items, such as serums, gels, or supplements

Exchanges

To exchange an item for another model or color:

  1. Return the original item
  2. Once your refund is processed, place a new order

This helps ensure faster processing and product availability.

EU Customers — Right of Withdrawal

Customers within the European Union have a 14-day cooling-off period.

During this time, unused items may be returned for a full refund without providing a reason.

Conditions:

  • The product must be unused
  • The item must be in its original packaging
  • Proof of purchase is required

Refunds

After we receive and inspect your returned item, you will receive a confirmation email.

If your return is approved, your refund will be issued to your original payment method within 10 business days.

Please note that some banks or payment providers may take additional time to process and display the refund in your account.

Need Assistance?

If you have not received your refund after 15 business days, or need help with a return, please contact our support team for assistance.